Information that you provide us

Newsletter registration

We collect your email address and full name once you opt-in to receive our newsletters. The legal basis for the processing is consent, which is voluntary to submit. Thus, the data is provided to Fjorden by the subscriber. If the subscriber no longer wishes to be a recipient of the newsletter, the subscriber can, at any time, choose to unsubscribe by following the instructions included in our newsletters.

Order Placement on the website

When an order is completed for any Fjorden product, we collect full name, email, address, phone number as well as credit card information, or any other payment information provided. As part of the payment confirmation process, Shopify/Stripe carries out a fraud analysis to detect any orders that could be fraudulent. After a purchase, we store your order and service details to ensure that we can provide you with the rights you are granted in our Terms and Conditions. The legal basis for the processing is fulfilling an agreement to which the customer is a party. The data is provided to Fjorden by the customer when purchasing a product from Fjorden. If a customer does not wish to provide the necessary contact and payment information, the customer will be unable to purchase Fjorden products. 

Log

We collect the information that web browsers, mobile devices, and servers provide. This includes the browser type and version, IP address, unique device identifiers, operating system, referring site, and the date and time of access. The legal basis for collecting this personal data is our legitimate interests.

Geolocation

When entering our website, the browser will determine the approximate location of your device. We collect and use this information to report how many people visit our website from certain geographic regions and to display the correct store, currency, and shipping options based on your location. The legal basis for collecting this personal data is our legitimate interests.

Cookies

Cookies are small pieces of information stored on your computer, tablet, or smartphone when you visit a website. We use both session and persistent cookies on our website to provide you with better functionality and user experience. For more information about our use of cookies, including how you can manage the use of cookies, please see our Cookie Policy.

The data is stored in secure databases via encrypted connections. Only a few key Fjorden employees have the credentials to access this data. Fjorden deletes or irreversibly anonymizes data as soon as the purpose of the processing is fulfilled, or we are no longer required by law to store your data.

Fjorden processes the following personal data for the purpose of sending marketing to the customer. Fjorden will only target the customer with marketing that is relevant to the customer, based on product interest or purchases done in the past. Fjorden will also use customer data to find new potential customers based on similarities between the customer and the potential customers, using social media tools such as lookalike audiences and similar. The legal basis for the processing is consent from the data subject, which is voluntary to submit. This data is provided to Fjorden by the customer. The customer can choose to provide this information in the ordering process.We use services provided by Google, Facebook, and others that help us deliver ads and for web analytic purposes. You can manage your cookie settings in your browser settings on your computer, tablet, or mobile device.

Fjorden does not disclose personal data to unauthorized third parties. Any transfer of personal data is in accordance with the law. Based on our understanding of the term "sell" under the CCPA, we do not "sell" your personal information and have not sold it to third parties for a business or commercial purpose in the 12 months preceding the CCPA's entry into force. However, like many companies online, we use services provided by Google, Facebook, and others that help deliver ads and for web analytic purposes. See both how you can manage your cookie settings in our cookie policy and how to withdraw your consent to marketing above.We may need to transfer your personal data to countries located outside the European Economic Area (EEA), for example the USA, where we work with a supplier which processes some of its personal data in the EEA or another third country.Other third countries may not have the same data protection laws as the EEA and so your personal data may not be subject to the same protections. However, in such cases, we will make sure that any transfer of your personal data to countries outside the EEA is subject to appropriate safeguards as if it were being processed inside the EEA and under the guiding principles set out in this privacy policy.

Fjorden would like to make sure you are fully aware of all of your data protection rights. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@fjorden.co.

General Data Protection Regulation (GDPR)

In accordance with the GDPR, every user is entitled to the following:

The right to access

You have the right to request Fjorden for copies of your personal data. We may charge you a small fee for this service.

The right to rectification

You have the right to request that Fjorden correct any information you believe is inaccurate. You also have the right to request Fjorden to complete the information you believe is incomplete.

The right to erasure

You have the right to request that Fjorden erase your personal data, under certain conditions.

The right to restrict processing

You have the right to request that Fjorden restrict the processing of your personal data, under certain conditions.

The right to object to processing

You have the right to object to Fjorden’s processing of your personal data, under certain conditions.

The right to data portability

You have the right to request that Fjorden transfer the data that we have collected to another organization, or directly to you, under certain conditions. 

California Consumer Privacy Act (CCPA)

If you are a customer permanently located in California, US, you have the following rights:

The right to notice

You have the right to be noticed of Fjorden’s practices regarding the collection, use, sale, and sharing of personal information.

The right to know

You have the right to request a summary of the personal information that Fjorden has collected about you, and a copy of the specific pieces of personal information Fjorden has collected about you.

The right to delete

You have the right to request that Fjorden delete the personal information that has been collected about you.

The right to non-discrimination

You have the right to not be discriminated against when exercising your CCPA rights, including being denied goods or services, being charged with different pricing, and being provided a different level or quality of goods or services.

Cookies are small pieces of information stored on your computer, tablet, or smartphone when you visit a website. Most websites today collect a certain amount of basic information for the website to run efficiently by storing your preferences. Thus, allowing cookies will improve the user experience, especially in terms of shopping experiences, form submissions, and personalization.

We use both session and persistent cookies on our website to provide you with better functionality and user experience. Session cookies are temporary and expire once your browser session ends. Persistent cookies encompass all cookies that remain on your hard drive until you disable them or your browser does, depending on the cookie’s expiration date. You can easily disable cookies in your browser settings.

Strictly necessary cookies

Our strictly necessary cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. For instance, these allow us to display our websites in a proper format, authenticate and verify your transactions, and preserve the content of your cart when shopping at our site. 

Performance cookies

Our performance cookies are used to analyze the interaction on our website, track visitor movements, and gather broad demographic information for aggregate use. These cookies monitor only the performance of the site as the user interacts with it. We use the information to compile reports and to help us improve the websites. Thus, these cookies are only intended for statistical analysis to better understand the needs of our visitors and are not linked to any personally identifiable information.

Marketing cookies

Our marketing cookies are intended to measure the effectiveness of our advertising and targeting initiatives. Consequently, our visitors will be delivered more personalized and relevant content.

In addition to our own cookies, we currently use cookies from Shopify, Google Analytics, Google Tag Manager, Facebook Pixel, and Klaviyo.

If you want to disable cookies, you can do so in the settings of your internet browser (e.g. Google Chrome, Safari, Firefox, Internet Explorer). Notice that disabling cookies will affect your user experience as well as the performance and functionality of the website

If you are dissatisfied with how Fjorden processes personal data or have questions or inquiries concerning the processing of personal data, contact us at privacy@fjorden.co. Data subjects may also file a complaint by contacting the Data Protection Authority in Germany or if the customer is resident elsewhere their local data protection authority.

We may update this Privacy policy from time to time. If we make significant changes, we will let you know but please regularly check this policy to ensure you are aware of the most updated version.